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Business Process Outsourcing (BPO)


 

Business Process Outsourcing (BPO) – The Core

BPO (Business Process Outsourcing), as the name suggests is the mitigation of responsibilities and management of an organization to a third party vendor. Initially the process which was constrained / restricted to only manufacturing companies has been adopted by the other sectors of the business world, thereby opening new doors for growth and success.
 

BPO Services – Current scenario

Presently it primarily encompasses / encircles the rendering of various services ranging from various internal business functions such as human resources management, finance management and accounting to front office outsourcing of customer services such as contact center services.

BPOs can be classified as

Offshore BPO Outsourcing
Near shore (Onshore).
Outsourcing to a geographically distant location, preferably to a country other than the organization’s place of origin (domicile) is called offshore outsourcing.

Based on the types of services offered, BPOs can also be categorized as

IT services (ITES) outsourcing
Knowledge process outsourcing (KPO)
BPO Consulting
SEO Outsourcing and legal process outsourcing (LPO)
 

BPO India - Benefits and Limitations

Flexibility:

BPO outsourcing help increase organizational flexibility in terms of cost effectiveness, resource management and customer satisfaction.

Cost-effective services:

Most BPO services provided by Indian BPO vendors are offered on a fee-for-service basis. The company become more flexible with fixed to variable costs – it can respond to changes in capacity requirement without requiring investing in assets, thereby increasing the company’s flexibility. Back office BPO provides assistance in resource management thereby incrementing flexibility.

Customer –friendly service:

- A major contribution of a BPO to a company’s flexibility is the ability to allow focus on the organizations core competencies. The key lies in knowing which of the main value drivers to focus on – customer intimacy, product leadership, or operational excellence.

Efficient and fast work style:

- BPO also increases organizational flexibility by accelerating the business processes by utilizing various useful techniques. Usage of linear programming can reduce cycle time and inventory levels thereby increasing efficiency and reducing expenses.
 
 
 
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Business Process Outsourcing (BPO)
 

The various BPO services primarily provided by Compete Infotech are as follows:

INBOUND CALL CENTRE OUTBOUND CALL CENTRE OTHER BPO SERVICES
Up & cross-selling services Telemarketing services Business Consulting
Claims processing services Lead generation services Data Entry
Product information request services Appointment setting services Data Entry Services
Order taking services Database selling services Data Conversion
Online customer support services Market intelligence services Data Conversion Services
Directory inquiry services Direct mail follow-up services Desktop Publishing
Payment collection services Product sales Typesetting
Charge back handling services Order taking Writing & Translation
Real-time inventory status services Customer support Proofreading
Ticketing sales subscription services Sales lead generation Editing
Rebate processing services Customer satisfaction surveys Transcription
Insurance claims processing services Sales support Transcription Services
Registration of event and trade shows services Conference & registration Medical Transcription Services
Warranty registration services 3rd party verification  
Job dispatch services Product launches  
 
bpo-services
 

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